Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Cloud Automation DevOps

Good to have skills : DevOps Architecture

Minimum 5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary

As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve technical challenges, ensuring the seamless operation of applications that are vital to business functions. You will engage in problem-solving activities, analyze system performance, and contribute to the continuous improvement of application support processes, all while maintaining a focus on delivering exceptional service to stakeholders.

Roles & Responsibilities

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Facilitate knowledge sharing sessions to enhance team capabilities and foster a culture of continuous learning.
• Monitor application performance and implement proactive measures to prevent issues before they arise.
  
  

Professional & Technical Skills

• Must To Have Skills: Proficiency in Cloud Automation DevOps.
• Good To Have Skills: Experience with DevOps Architecture.
• Strong understanding of cloud infrastructure and services.
• Experience with automation tools and scripting languages.
• Familiarity with continuous integration and continuous deployment practices.
  
  

Additional Information

• The candidate should have minimum 5 years of experience in Cloud Automation DevOps.
• This position is based at our Gurugram office.
• A 15 years full time education is required.