Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Oracle Analytics Cloud
Good to have skills : NA
Minimum 3 Year(s) Of Experience Is Required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and investigating issues across various components of essential business systems. This role requires a dynamic approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The professional collaborates with different teams to maintain system stability and promptly address any disruptions, contributing to the overall efficiency and reliability of business processes.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to ensure timely resolution of system issues.
- Document troubleshooting steps and solutions to build a knowledge base for future reference.
- Monitor system performance and proactively identify potential areas of improvement.
- Assist junior team members by sharing knowledge and providing guidance when needed.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Oracle Analytics Cloud.
- Experience in troubleshooting and resolving issues within complex software environments.
- Strong analytical skills to diagnose and resolve technical problems effectively.
- Ability to work with multiple components of business-critical systems and understand their interdependencies.
- Excellent communication skills to collaborate with team members and stakeholders.
- Familiarity with monitoring tools and incident management processes.
Additional Information:
- The candidate should have minimum 3 years of experience in Oracle Analytics Cloud.
- This position is based at our CDC2A - SEZ office.
- A 15 years full time education is required.
, 15 years full time education
