Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Epic Systems

Good to have skills : NA

Minimum 5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the applications and resolving any technical glitches that may arise. Your expertise in EPIC Systems and problem-solving skills will be instrumental in maintaining the efficiency and reliability of the systems.

Roles & Responsibilities:

Epic Analyst will provide primary support for their designated application/module.

Take on more advanced issues that arise during the project for their application area and will take on more complex tasks with respect to system configuration, testing and administration.

Provide on-going system support and maintenance based on support roster

Respond in a timely manner to system issues and requests

Conduct investigation, assessment, evaluation and deliver solutions and fixes to resolve system issues.

Handle and deliver Service Request / Change Request / New Builds

Perform system monitoring, such as error queues, alerts, batch jobs, etc and execute the required actions or SOPs

Perform/support regular / periodic system patch, maintenance and verification.

Perform/support the planned system upgrade work, cutover to production and post cutover support and stabilization

Perform/support the work required to comply with audit and security requirements.

Require to overlap with client business or office hours

Comply with Compliance requirements as mandated by the project

Professional & Technical Skills:

Must To Have Skills: Certified in Cadence + Prelude
Experience in troubleshooting and resolving application issues.

Additional Information:

The candidate should have a minimum of 5 years of experience in EPIC Systems.
This position is based at our Chennai office.
A 15 years full time education is required.