Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Oracle CPQ Cloud (Big Machines)
Good to have skills : NA
Minimum 3 Year(s) Of Experience Is Required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic work environment.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to understand system requirements and troubleshoot complex issues.
- Document findings and solutions clearly to support knowledge sharing and future reference.
- Assist in the implementation of system updates and enhancements to improve overall functionality.
- Support junior team members by providing guidance and sharing expertise to foster professional growth.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Oracle CPQ Cloud (Big Machines).
- Strong problem-solving abilities with a focus on diagnosing and resolving software issues.
- Experience in monitoring and maintaining enterprise-level software applications.
- Ability to analyze system logs and performance metrics to identify root causes of problems.
- Familiarity with software lifecycle processes and change management practices.
- Excellent communication skills to effectively collaborate with technical and non-technical stakeholders.
Additional Information:
- The candidate should have minimum 3 years of experience in Oracle CPQ Cloud (Big Machines).
- This position is based at our Chennai office.
- A 15 years full time education is required.
, 15 years full time education
