Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : O9 Solutions

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic business environment.

Roles & Responsibilities:

Expected to perform independently and become an SME.
Required active participation/contribution in team discussions.
Contribute in providing solutions to work related problems.
Collaborate with cross-functional teams to understand system requirements and troubleshoot complex issues.
Document findings and solutions clearly to support knowledge sharing and future reference.
Assist in the implementation of system updates and enhancements to improve overall application performance.
Support junior team members by providing guidance and sharing best practices.

Professional & Technical Skills:

Must To Have Skills: Proficiency in O9 Solutions.
Strong analytical and problem-solving abilities to diagnose and resolve software issues effectively.
Experience with monitoring tools and techniques to track system health and performance.
Ability to communicate technical information clearly to both technical and non-technical stakeholders.
Familiarity with business process workflows and how software components interact within these processes.
Capability to work under pressure and manage multiple priorities in a fast-paced environment.

Additional Information:

The candidate should have minimum 3 years of experience in O9 Solutions.
This position is based at our Bengaluru office.
A 15 years full time education is required.