Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Epic Systems

Good to have skills : NA

Minimum 2 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring the smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic work environment.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Collaborate with cross-functional teams to understand system challenges and implement effective resolutions.
• Document troubleshooting processes and solutions to build a knowledge base for future reference.
• Assist junior team members by sharing insights and providing guidance on complex issues.
• Continuously monitor system performance to anticipate and prevent potential disruptions.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Epic Systems.
• Strong analytical skills to diagnose and resolve software issues efficiently.
• Ability to work with multiple system components and understand their interdependencies.
• Excellent communication skills to articulate technical information clearly to diverse audiences.
• Experience in maintaining and supporting critical business applications in a fast-paced environment.
• Capability to document technical processes and contribute to knowledge sharing within the team.
  
  

Additional Information:

• The candidate should have minimum 2 years of experience in Epic Systems.
• This position is based at our Bengaluru office.
• A 15 years full time education is required.