Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Data Build Tool

Good to have skills : NA

Minimum 5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to monitoring system performance, identifying root causes of disruptions, and ensuring smooth operation of critical applications. The position demands continuous collaboration with different teams to maintain system stability and deliver timely solutions that support business continuity and efficiency.

Roles & Responsibilities:

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Coordinate with stakeholders to prioritize and address system issues effectively.
• Mentor junior team members to enhance their problem-solving capabilities and technical knowledge.
• Drive continuous improvement initiatives to optimize support processes and system reliability.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Data Build Tool.
• Strong troubleshooting and analytical skills to diagnose and resolve complex software issues.
• Experience with monitoring and alerting tools to ensure system health and performance.
• Ability to work with cross-functional teams to understand system dependencies and impacts.
• Familiarity with version control systems and deployment processes related to Data Build Tool environments.
  
  

Additional Information:

• The candidate should have minimum 5 years of experience in Data Build Tool.
• This position is based at our Bengaluru office.
• A 15 years full time education is required.