Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Oracle Cloud Infrastructure Administration

Good to have skills : NA

Minimum 5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying system anomalies and ensuring smooth operation of critical applications. The position demands continuous monitoring, troubleshooting, and collaborating with different teams to maintain system stability and performance, thereby supporting the overall business objectives effectively and efficiently.

Roles & Responsibilities:

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Lead efforts to improve system reliability and optimize support processes.
• Mentor junior team members to enhance their technical and problem-solving skills.
• Coordinate with stakeholders to ensure timely resolution of critical incidents.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Oracle Cloud Infrastructure Administration.
• Experience in managing cloud resources, including compute, storage, and networking within Oracle Cloud environments.
• Strong knowledge of cloud security principles and best practices for infrastructure administration.
• Ability to automate routine tasks using scripting languages and cloud-native tools.
• Familiarity with monitoring and alerting tools to maintain system health and performance.
• Skilled in troubleshooting complex issues related to cloud infrastructure and application support.
  
  

Additional Information:

• The candidate should have minimum 5 years of experience in Oracle Cloud Infrastructure Administration.
• This position is based at our Bengaluru office.
• A 15 years full time education is required.