Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Coupa

Good to have skills : NA

Minimum 7.5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain business continuity and system reliability in a dynamic environment.

Roles & Responsibilities:

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Coordinate with stakeholders to ensure alignment of support activities with business objectives.
• Mentor junior team members to enhance their technical and problem-solving skills.
• Drive continuous improvement initiatives to optimize support processes and system performance.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Coupa.
• Strong troubleshooting and problem-solving abilities related to enterprise software applications.
• Experience in monitoring and maintaining business-critical systems to ensure high availability.
• Ability to analyze complex system interactions and identify root causes of issues.
• Excellent communication skills to effectively collaborate with cross-functional teams and stakeholders.
• Familiarity with incident management and change management processes in a support environment.
  
  

Additional Information:

• The candidate should have minimum 7.5 years of experience in Coupa.
• This position is based at our Bengaluru office.
• A 15 years full time education is required.