Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Commvault Backup Administration

Good to have skills : NA

Minimum 2 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

We are looking for an Associate Backup Administrator to join our infrastructure operations team, supporting L2 & L3 backup operations. The ideal candidate will have 2–4 years of hands-on experience in enterprise backup technologies and exposure to at least two of the three backup platforms: Avamar, AWS Backup, and Rubrik.

Roles & Responsibilities:

• Monitor and manage daily backup and recovery jobs across enterprise environments.
• Perform L2 troubleshooting and resolution of backup failures, alerts, and incidents within defined SLAs.
• Assist in L3 escalations by collecting diagnostic data, logs, and coordinating with senior engineers.
• Execute scheduled and ad-hoc restore operations for servers, VMs, databases, and files.
• Manage backup policies, schedules, retention rules, and storage pools in Avamar, AWS Backup, and/or Rubrik.
• Document backup procedures, runbooks, and incident reports.
• Monitor backup storage capacity and raise alerts for threshold breaches.
• Coordinate with OS, database, and application teams for backup integration.
• Participate in on-call rotation for after-hours backup support.
• Maintain and update change records using ITSM tools (ServiceNow or equivalent).
  
  

Technical Skills & Tools

• Proficiency in at least 2 of: Avamar, AWS Backup, Rubrik
• Familiarity with Windows Server and Linux OS environments
• Basic understanding of VMware vSphere/vCenter backup integration
• Exposure to ticketing tools such as ServiceNow, Remedy, or Jira
• Basic scripting knowledge (Shell, PowerShell, or Python) for automation
  
  

Mandatory Backup Tool Requirement: Candidates must have hands-on experience in at least 2 of the following 3 backup platforms: Avamar, AWS Backup, and Rubrik.

Professional & Technical Skills:

• Must To Have Skills: Commvault Backup Administration, EMC Storage Area Network (SAN) Administration.
• Experience in managing backup and recovery operations to ensure data integrity and availability.
• Ability to troubleshoot and resolve backup-related incidents efficiently.
• Familiarity with storage systems and data protection strategies.
• Strong problem-solving skills and attention to detail.
• Effective communication skills to collaborate with vendors and internal teams.
• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience)
• 2–4 years of experience in enterprise backup/recovery administration
• Hands-on experience with at least 2 of the 3 backup tools: Avamar, AWS Backup, Rubrik
• Understanding of backup concepts: full, incremental, differential, deduplication, replication
• Good written and verbal communication skills
• ITIL Foundation certification is a plus
  
  

Preferred Qualifications & Certifications

• Any vendor-specific backup certification (Avamar, Rubrik, or AWS)
• Exposure to cloud environments (AWS or Azure)
• Familiarity with Backup Architecture concepts
  
  

Additional Information:

• The candidate should have minimum 3 years of experience in Commvault Backup Administration.
• This position is based at our Bengaluru office.
• A 15 years full time education is required.
• Take part in 24x7 Shift Rotations including Morning, Evening and Night Shifts Work out of hours ev.