Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Network Infrastructures

Good to have skills : NA

Minimum 5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues that arise within various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behaviors, and ensuring the smooth operation of critical applications. The engineer collaborates with different teams to maintain system stability and performance, continuously monitoring and troubleshooting to prevent disruptions and support business continuity in a dynamic environment.

Roles & Responsibilities:

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Coordinate cross-functional efforts to streamline issue resolution and improve system reliability.
• Mentor junior team members to enhance their problem-solving skills and technical knowledge.
• Facilitate communication between technical teams and stakeholders to ensure alignment on priorities and solutions.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Network Infrastructures.
• Strong knowledge of network protocols, architecture, and troubleshooting techniques.
• Experience with monitoring and diagnostic tools to analyze network performance and identify bottlenecks.
• Ability to design and implement network solutions that support business applications and services.
• Familiarity with security principles related to network infrastructure to safeguard data and systems.
• Skilled in collaborating with cross-functional teams to resolve complex technical issues efficiently.
  
  

Additional Information:

• The candidate should have minimum 5 years of experience in Network Infrastructures.
• This position is based at our Bengaluru office.
• A 15 years full time education is required.