Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Dynatrace Administration

Good to have skills : NA

Minimum 5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

Lead the design, administration, and optimization of the Dynatrace platform while enabling full-stack observability across infrastructure, applications, databases, and cloud environments.

Roles & Responsibilities:

Manage Dynatrace SaaS/Managed environments, including: ActiveGate installation and configuration, OneAgent deployment and lifecycle management

Configure monitoring for applications, services, databases, and infrastructure components.

Design custom dashboards, management views, and reporting solutions.

Configure alerting profiles and tune anomaly detection to minimize false positives.

Perform performance analysis and root-cause investigations for complex application issues.

Collaborate with development, DevOps, cloud, and operations teams to improve application reliability and performance.

Develop automation using Shell/Python scripting and integrate Dynatrace with enterprise tools and workflows

Have knowledge of DQL and scripting

Should know about Grail database

Good to have knowledge on Terraform and CI/CD pipeline.

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Linux.
• Familiarity with system administration and troubleshooting in Linux environments.
• Understanding of scripting languages to automate tasks and improve efficiency.
• Knowledge of network configurations and security protocols within Linux systems.
• Knowledge of cloud environments (AWS, Azure, GCP).
• Experience in creating custom dashboards and alerting rules.
  
  

Additional Information:

• The candidate should have minimum 5-6 years of experience in Dynatrace/Enterprise monitoring tools.
• Strong scripting skills (Python, Bash) are a plus.
• Good Understanding of ITIL Process
• Dynatrace Associate or Professional Certification is highly preferred.
• A 15 years full time education is required.