Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : PTC Windchill
Good to have skills : NA
Minimum 5 Year(s) Of Experience Is Required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous interaction with different teams to maintain system integrity and support business continuity through effective problem-solving and service delivery.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate with stakeholders to prioritize and address system issues promptly.
- Mentor junior team members to enhance their technical and problem-solving skills.
- Monitor system performance and recommend improvements to optimize reliability and efficiency.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in PTC Windchill.
- Strong troubleshooting skills to diagnose and resolve complex software issues within enterprise systems.
- Experience in managing and supporting product lifecycle management tools and related software environments.
- Ability to analyze system logs, error messages, and user reports to identify root causes of problems.
- Familiarity with software configuration management and version control processes.
- Excellent communication skills to effectively collaborate with cross-functional teams and stakeholders.
Additional Information:
- The candidate should have minimum 5 years of experience in PTC Windchill.
- This position is based at our BDC7B - SEZ location.
- A 15 years full time education is required.
