Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : SAP Sales and Distribution (SD)

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and investigating issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous engagement with system performance, troubleshooting complex scenarios, and collaborating with different teams to maintain business continuity and optimize system functionality.

Roles & Responsibilities:

Expected to perform independently and become an SME.
Required active participation/contribution in team discussions.
Contribute in providing solutions to work related problems.
Collaborate with cross-functional teams to ensure timely resolution of system issues and minimize downtime.
Document and communicate findings and solutions clearly to stakeholders and team members.
Assist in the continuous improvement of support processes and tools to enhance service delivery.
Provide guidance and support to junior team members to foster knowledge sharing and skill development.

Professional & Technical Skills:

Must To Have Skills: Proficiency in SAP Sales and Distribution (SD).
Strong problem-solving skills with the ability to analyze complex system issues and deliver effective solutions.
Experience in troubleshooting and resolving issues within enterprise resource planning systems.
Ability to work collaboratively in a team environment and communicate technical information effectively.
Familiarity with business process flows related to sales and distribution modules.
Capability to manage multiple tasks and prioritize work in a dynamic support environment.

Additional Information:

The candidate should have minimum 3 years of experience in SAP Sales and Distribution (SD).
This position is based at our Bengaluru office.
A 15 years full time education is required.