Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Incident Management

Good to have skills : NA

Minimum 5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As a Technology Support Engineer, a typical day involves addressing and resolving incidents and problems that affect various business system components to maintain smooth and stable operations. The role includes creating and executing Requests for Change to improve system functionality and updating knowledge base articles to enhance troubleshooting efficiency. Collaboration with external vendors and internal service management teams is a key part of the daily routine, ensuring timely analysis and resolution of issues that impact business continuity. This position requires a proactive approach to maintaining operational stability across multiple systems.

Roles & Responsibilities:

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Coordinate with vendors and service management teams to facilitate issue resolution.
• Oversee the implementation of Requests for Change and ensure minimal disruption to operations.
• Mentor junior team members to support their professional growth and enhance team capabilities.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Incident Management.
• Strong problem-solving skills with the ability to analyze complex technical issues and provide effective solutions.
• Experience in coordinating and managing Requests for Change within an operational environment.
• Ability to collaborate effectively with cross-functional teams and external vendors to resolve incidents.
• Familiarity with maintaining and updating knowledge base articles to support troubleshooting processes.
• Excellent communication skills to facilitate clear and concise information exchange among stakeholders.
  
  

Additional Information:

• The candidate should have minimum 5 years of experience in Incident Management.
• This position is based at our Bengaluru office.
• A 15 years full time education is required.