Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Workplace Technology Solutions

Good to have skills : NA

Minimum 7.5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As a Technology Support Engineer, a typical day involves addressing and resolving incidents and problems that affect various business system components to maintain smooth and stable operations. The role includes creating and executing change requests to improve system functionality and updating documentation to aid in efficient troubleshooting. Collaboration with external vendors and internal service management teams is a key part of the daily routine, ensuring timely analysis and resolution of technical issues that impact business continuity.

Roles & Responsibilities:

Expected to be an SME, collaborate and manage the team to perform.
Responsible for team decisions.
Engage with multiple teams and contribute on key decisions.
Provide solutions to problems for their immediate team and across multiple teams.
Coordinate with vendors and service management teams to facilitate issue resolution.
Oversee the implementation of Requests for Change and ensure minimal disruption to operations.
Mentor junior team members to support their professional growth and enhance team capabilities.

Professional & Technical Skills:

Must To Have Skills: Proficiency in Workplace Technology Solutions.
Strong problem-solving skills with the ability to analyze complex technical issues and develop effective solutions.
Experience in incident and problem management within multi-component business systems.
Ability to create and manage Requests for Change while ensuring compliance with operational standards.
Excellent communication skills to collaborate effectively with vendors and cross-functional teams.
Familiarity with maintaining and updating knowledge base articles to support troubleshooting efforts.

Additional Information:

The candidate should have minimum 8 years of experience in Workplace Technology Solutions.
This position is based at our BDC7A - SEZ location.
A 15 years full time education is required.