Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Grafana

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and investigating issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring the smooth operation of critical applications. The position demands continuous engagement with system performance and collaborating with different teams to maintain service reliability and efficiency throughout the day.

Roles & Responsibilities:

• JIRA Administration & Configuration
  
  

Configure and maintain JIRA projects, workflows, schemes, and permissions

Customize fields, screens, dashboards, and reports

Manage user roles, groups, and access controls

Ensure system performance, availability, and data integrity

• Workflow & Process Management
  
  

Design and implement workflows aligned with Agile (Scrum/Kanban) processes

Analyze business requirements and translate them into JIRA configurations

Optimize processes for better efficiency and tracking

• User Support & Training
  
  

Provide day-to-day support for JIRA users

Conduct training sessions and create user documentation

Troubleshoot issues and resolve system-related problems

• Integration & Plugins Management
  
  

Install, configure, and manage JIRA plugins/add-ons

Integrate JIRA with tools like Confluence, Bitbucket, or other systems

Evaluate new plugins and manage licensing

• Reporting & Dashboarding
  
  

Create dashboards, filters, and reports for stakeholders

Generate insights on project progress and team performance

• System Maintenance & Upgrades
  
  

Monitor system performance and logs

Perform upgrades, backups, and migrations

Ensure security compliance and best practices

Professional & Technical Skills:

Technical Skills

Strong knowledge of JIRA administration and configuration

Understanding of workflows, permission schemes, and screen schemes

Experience with JIRA plugins and integrations

Knowledge of JIRA REST APIs and automation

Familiarity with Agile methodologies (Scrum/Kanban)

Basic knowledge of SQL, scripting, or web technologies (optional)

Soft Skills

Problem-solving and analytical thinking

Strong communication and stakeholder management

Attention to detail and organization

Ability to work independently and in teams

Additional Information:

• This position is based at our Bengaluru office.
• A 15 years full time education is required.
• Bachelor s degree in Computer Science, IT, or related field
• 3–5+ years of experience in JIRA/Atlassian tools administration
• Certifications like Atlassian Certified JIRA Administrator (preferred)
  
  

, 15 years full time education