Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Google Cloud Platform (GCP)

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

We are looking for a Cloud Operations Engineer to support and manage Google Cloud Platform (GCP) environments with strong expertise in Infrastructure as Code (Terraform) and Windows Server operations. The role focuses on 24 7 CloudOps, operational stability, automation, and incident/change management in enterprise production environments.

Roles & Responsibilities:

GCP Cloud Operations:

• Operate and support GCP IaaS services, primarily Compute Engine, VPC, IAM, Cloud Monitoring, and Cloud Logging
• Manage production and non-production GCP environments with strict SLA/SLO adherence
• Perform incident, change, problem, and RCA activities following ITIL processes
• Support VM lifecycle activities: provisioning, decommissioning, resizing, snapshots, and backups
• Troubleshoot GCP networking issues (subnets, routes, firewall rules, VPN / Interconnect)
  
  

Infrastructure as Code – Terraform:

• Provision and manage GCP infrastructure exclusively through Terraform (no manual console changes)
• Execute Terraform plans, applies, drift remediation, and troubleshooting
• Maintain and update Terraform modules, variables, and state files
• Support CI/CD pipelines for IaC deployments (Cloud Build / GitHub-based workflows)
  
  

Windows Server Operations:

• L2/L3 support for Windows Server (2019 / 2022) hosted on GCP
• Windows OS administration including:
• Patching and reboot coordination
• Active Directory domain integration
• User, service account, and group management
• RDP / IAP access troubleshooting
• OS-level hardening, antivirus agent health checks, and compliance validation
• Performance monitoring and capacity management for Windows workloads
  
  

Monitoring, Security & Compliance

• Configure and monitor alerts using Cloud Monitoring
• Handle audit and compliance requirements (access reviews, policy validation)
• Ensure adherence to security baselines and enterprise standards
• Participate in DR drills and high-availability validation activities
  
  

Collaboration & Documentation:

• Work closely with application teams, architects, and security teams
• Maintain operational runbooks, SOPs, and KT documentation
• Participate in onboarding, KT sessions, and transition activities
  
  

Professional & Technical Skills:

Must Have Skills:

• 4–7 years of hands-on experience in Cloud Operations / Managed Services
• Strong experience with Google Cloud Platform (GCP)
• Hands-on expertise in Terraform (IaC) in production environments
• Solid Windows Server administration skills (2019 / 2022)
• Experience with ITIL processes – Incident, Change, Problem Management
• Good understanding of cloud networking and IAM concepts
  
  

Good to have Skills:

• Exposure to GKE / container-based workloads
• Basic scripting knowledge (PowerShell / Bash)
• Familiarity with monitoring & logging tools
• Experience in telecom or large-scale enterprise environments
  
  

Certifications (Preferred):

• Google Associate Cloud Engineer / Professional Cloud Ops Engineer
• Terraform Associate
• Microsoft Windows Server / Azure Fundamentals (optional)
  
  

Additional Information:

• This position is based at our Bengaluru office.
• A 15 years full time education is required.
• Shift: 24 7 rotational / on-call support (managed services), 15 years full time education