Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Google Cloud Platform (GCP)

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary

We are seeking a Cloud Operations Engineer with strong experience in Google Cloud Platform (GCP), Infrastructure as Code (Terraform), and Linux system administration to support enterprise cloud environments. The role is part of a managed services / CloudOps setup and focuses on operational stability, automation, incident management, and platform reliability across production and non-production environments.

Roles & Responsibilities:

GCP Cloud Operations

• Provide L2/L3 operational support for GCP IaaS services, primarily:
• Compute Engine
• VPC Networking
• IAM
• Cloud Monitoring & Logging
• Manage and support Dev / Test / UAT / Prod / DR GCP environments
• Handle incident, change, problem management, and RCA in line with ITIL processes
• Perform VM lifecycle management: provisioning, decommissioning, resizing, snapshots, and backups
• Troubleshoot GCP networking issues including subnets, routes, firewall rules, VPN / Interconnect connectivity
• Ensure platform availability, performance, and SLA/SLO adherence
  
  

Infrastructure as Code – Terraform

• Provision and manage GCP infrastructure strictly using Terraform (IaC-only model)
• Execute and validate terraform plan, apply, and drift remediation
• Maintain Terraform modules, variables, and remote state files
• Support CI/CD pipelines for infrastructure deployments (e.g., Cloud Build / GitHub workflows)
• Follow best practices to prevent manual configuration drift and unauthorized changes
  
  

Linux OS Administration

• L2/L3 support for Linux servers (RHEL, CentOS, Ubuntu) deployed on GCP
• Perform Linux administration activities including:
• OS installation, configuration, and hardening
• Patching, upgrades, and reboot coordination
• User, group, sudo, and SSH access management
• Disk, filesystem, and volume management
• Troubleshoot OS-level issues related to CPU, memory, disk, processes, and networking
• Manage security baselines, vulnerability remediation, and compliance checks
  
  

Monitoring, Security & Reliability

• Configure and manage alerts using GCP Cloud Monitoring
• Proactively identify performance and capacity issues
• Support audit and compliance requirements (access reviews, logging validation)
• Participate in DR drills, failover testing, and post-incident reviews
  
  

Collaboration & Documentation

• Work closely with application teams, architects, and security stakeholders
• Maintain and update runbooks, SOPs, operational manuals, and KT documents
• Support onboarding, KT sessions, and transition activities
  
  

Professional & Technical skills:

Mandatory Skills

• 4–6 years of experience in Cloud Operations / Managed Services
• Strong hands-on experience with Google Cloud Platform (GCP)
• Proven expertise in Terraform (Infrastructure as Code) in production environments
• Solid Linux administration experience (RHEL / Ubuntu)
• Good understanding of cloud networking, IAM, and security fundamentals
• Experience working with ITIL processes (Incident, Change, Problem Management)
  
  

Good to Have

• Exposure to GKE / containerized workloads
• Scripting skills (Bash / Shell, Python basic)
• Familiarity with monitoring and logging practices
• Experience in telecom or large-scale enterprise environments
  
  

Additional Information :

Certifications (Preferred)

• Google Associate Cloud Engineer / Professional Cloud Operations Engineer
• Terraform Associate
• Linux certifications (RHCSA / RHCE – optional)
  
  

Location & Shift

• Location: Bengaluru / India
• Shift: 24 7 rotational / on-call support (Managed Services)
  
  

, 15 years full time education