Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Manhattan Active Order Management Functional

Good to have skills : A&D Aftermarket

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying system challenges and delivering timely solutions to maintain smooth operations. The position demands continuous monitoring, collaboration with different teams, and a commitment to ensuring the reliability and efficiency of critical software applications within the organization.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Collaborate with cross-functional teams to understand system requirements and troubleshoot complex issues.
• Document findings and solutions clearly to support knowledge sharing and future reference.
• Assist in the continuous improvement of support processes and tools to enhance service delivery.
• Provide guidance and support to junior team members to foster their professional growth.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Manhattan Active Order Management Functional.
• Experience with order management workflows and integration points within enterprise systems.
• Strong analytical skills to diagnose and resolve software issues effectively.
• Ability to work with various stakeholders to gather requirements and communicate technical information clearly.
• Familiarity with system monitoring and incident management practices.
• Good understanding of business processes related to order fulfillment and supply chain management.
  
  

Additional Information:

• The candidate should have minimum 3 years of experience in Manhattan Active Order Management Functional.
• This position is based at our Bengaluru office.
• A 15 years full time education is required.
  
  

, 15 years full time education