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• Provide L2/L3 support for application issues in enterprise systems.
• Monitor system performance using application and infrastructure monitoring tools.
• Troubleshoot and resolve technical issues in Aveva OSIsoft PI systems.
• Analyze logs and system behavior to identify root cause of issues.
• Collaborate with users and stakeholders to understand issues and provide solutions.
• Develop and implement automation scripts for routine support tasks.
• Maintain issue tracking and documentation for support incidents.
• Assist in improving application support processes and best practices.
• Participate in team discussions and support escalations.
• Ensure system availability and performance for business operations.
Logicplanet IT Services (India) Pvt. Ltd., incorporated in 2007 and headquartered in Hyderabad, operates as a software publishing, consulting, and IT solutions provider. The company delivers enterprise technology services including software development, digital transformation, and IT staffing solutions. With expertise in areas such as embedded systems, QA automation, ERP, and cloud technologies, Logicplanet supports global clients by combining technical innovation with workforce solutions, positioning itself as both a technology partner and a recruitment facilitator.
Job ID: 147340411
Skills:
Critical Incident Management, Itil Framework, Application Support, Infrastructure Support, Service Management, Stakeholder Communication
Skills:
Scripting, Stlc, Sdlc, test automation frameworks, Eggplant Functional, Eggplant Automation, Dassault Systemes 3DEXPERIENCE Platform ENOVIA
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