Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : ServiceNow Governance, Risk, and Compliance (GRC)
Good to have skills : NA
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve software-related challenges, ensuring the seamless operation of essential applications. You will engage in problem-solving activities, analyze system performance, and contribute to the continuous improvement of processes and systems, all while maintaining a focus on delivering high-quality support to users and stakeholders.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Assist in the development and implementation of best practices for application support.
- Collaborate with cross-functional teams to enhance system functionality and user experience.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in ServiceNow Governance, Risk, and Compliance (GRC).
- Strong understanding of incident management and problem resolution processes.
- Experience with application monitoring and performance tuning.
- Familiarity with ITIL framework and service management principles.
- Ability to analyze and interpret system logs and performance metrics.
Additional Information:
- The candidate should have minimum 3 years of experience in ServiceNow Governance, Risk, and Compliance (GRC).
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
, 15 years full time education
