The L1 Application Support team is the first line of defence for all production-related customer issues. You will handle customer queries, follow Standard Operating Procedures (SOPs) to resolve incidents, perform preliminary checks, and escalate issues to the Integration Engineering or Development teams when required. This role ensures smooth platform operations, fast response times, and a great customer experience.
Responsibilities
- Incident Handling and Production Support.
- Escalation and Coordination.
- Monitoring and Alerts.
- Documentation and SOP Adherence.
- Customer Interaction.
Requirements
- Minimum 1 year of experience as App support or product support.
- Basic understanding of APIs, JSON, and request/response flow.
- Ability to read logs and use monitoring tools.
- Strong communication and customer-handling skills.
This job was posted by Shona Shaju from OneFin.
