Application Production Support

Position Purpose:

The candidate will be responsible for providing production application support.

The candidate should be self-motivated, proactive and a good team player.

The candidate should have knowledge of SQL, Unix, shell script, python, Autosys

Responsibilities

§ Exposure to basic Unix, SQL and any programming language like python is required.

§ Good knowledge of Incident, change, and problem management and ITIL processes.

§ Good communication skills.

§ Experience with supporting multi-tier infrastructures using DevOps or Cloud technology is added advantage.

§ Good knowledge of monitoring tools like Dynatrace, Autosys.

§ Good knowledge of ticketing tools like JIRA, or ServiceNow.

§ To work through the backlog of tasks as appropriate.

§ To be aware of the business domain the application is being created for

§ To participate in out-of-hours / daytime support as required

Contributing Responsibilities

§ Understand and remain fully aware of the business processes automated on the production platform. Sound knowledge of application and related platform is required.

§ Ensure requests from business users including technical and functional queries are answered without delay with qualified inputs.

§ Participate to Resiliency events (Disaster Recovery, Sustained Resiliency, etc.) to ensure Business Continuity objectives were met.

§ Maintains effective relationships with core and extended program team members, peers, senior stakeholders, and business managers

Specific Qualifications:

Any relevant certification matching expected skill set

Skills Referential (Required knowledge, skills, and abilities)

Technical Skills:

Language & Technologies – SQL, Python

OS: Linux , Windows

Database : SQL, Oracle/Postgres

Tools : Bitbucket, Jenkins , Autosys, Actimize(Good to have)

Behavioral Skills:

• Adaptability
• Decision Making
• Problem Solving

Education Level: Bachelor's degree or Equivalent

Location: Mumbai

Experience range - 4+ Years