Application Production Support

Position Purpose:

The candidate will be responsible for providing production application support.

The candidate should be self-motivated, proactive and a good team player.

The candidate should have basic knowledge of Java, Oracle/SQL and Unix.

Responsibilities

Direct Responsibilities

· Exposure to basic Unix, SQL, Oracle and any programming language like Java is required.

· Good knowledge of Incident, change and problem management and ITIL processes.

· Good communication skills.

· Experience with supporting multi-tier infrastructures using DevOps or Cloud technology is added advantage.

· Good knowledge of monitoring tools like Autosys, Crontab, Univiewer etc.

· Good knowledge of ticketing tools like JIRA, or ServiceNow.

· To work through the backlog of tasks as appropriate.

· To be aware of the business domain the application is being created for

· To participate in out-of-hours / daytime support as required

Contributing Responsibilities

· Understand and remain fully aware of the business processes automated on the production platform. Sound knowledge of applications and related platform is required.

· Ensure requests from business users including technical and functional queries are answered without delay with qualified inputs.

· Participate in Resiliency events (Disaster Recovery, Sustained Resiliency, etc.) to ensure Business Continuity objectives are met.

· Maintains effective relationships with core and extended program team members, peers, senior stakeholders, and business managers

Technical & Behavioral Competencies

Language & Technologies – Java, Python

OS: Expert on Linux, Windows

Database: Expert on SQL, Oracle/Postgres

Tools: Bitbucket, Jenkins, Swagger

Specific Qualifications:

• Minimum 5+ years of experience along with bachelor's degree

• Prior experience in similar domain.

Skills Referential (Required knowledge, skills and abilities)

Technical Skills:

• Linux, Java
• SQL / Oracle
• Python (good to have)
• Dynatrace (good to have)

Behavioral Skills:

• Communication (should be strong oral and Verbal)
• Analytical Ability
• Team Player

Education Level: Bachelor's degree or equivalent

Location: Mumbai