Disclaimer
As part of the transition following the sale by Finastra of the Teciem business, Finastra is supporting Teciem on a temporary basis by managing the endtoend recruitment process for this position, including advertising, candidate outreach, interviews and selection. While certain points of contact in the hiring process will be Finastra staff, the successful candidate will be employed within the Teciem business and will carry out their role solely for Teciem.
The Work We Do
Teciem designs, builds, and delivers treasury and capital markets software solutions for financial institutions worldwide. We serve banks of every size and geography, offering the right setup for the right need.
Our solutions are designed to replace multiple disconnected systems with one complete, front-to-back platform, helping customers to capture trading and business opportunities quickly, clearly and with control. We cover the entire trading lifecycle, ensuring that everything - from execution to position keeping, to risk management runs smoothly.
With decades of experience and one of the largest, most diverse client bases in the industry, we turn deep industry knowledge into software that covers most asset classes, meets complex real-world treasury and capital market's needs, and adapts as markets evolve.
Role Type: Full-time
Reports to: Managed Services Manager / Service Delivery Manager
Role Overview
The
Application Operations Engineer plays a critical role in ensuring the reliability, performance, and continuous operation of enterprise applications delivered as managed services across treasury and capital markets environments. This position focuses on monitoring, incident resolution, environment stability, and operational excellence for missioncritical financial software used by banks, corporates, and financial institutions.
You will work closely with product support, implementation teams, and client IT stakeholders to maintain high service availability and comply with strict SLAs common in regulated financial markets.
Key Responsibilities
Operational Support & Monitoring
- Monitor application health, performance, and integrations in production and preproduction environments.
- Handle incidents, alerts, and service requests, ensuring accurate rootcause analysis and timely resolution.
- Perform daily operational checks, log analysis, and proactive system maintenance.
Application Management
- Deploy patches, releases, and configuration updates using established changemanagement processes.
- Manage application environments, ensuring consistency across Dev/Test/Prod.
- Troubleshoot applicationlevel issues related to APIs, middleware, job schedulers, and data flows.
Client Support & Service Delivery
- Serve as a technical point of contact for managed service clients.
- Provide highquality communication on incident status, planned maintenance, and operational changes.
- Support onboarding of new clients and environments, ensuring smooth transition to BAU operations.
Process & Compliance
- Maintain comprehensive documentation of environments, procedures, and runbooks.
- Ensure compliance with regulatory and audit requirements relevant to treasury and capital market operations (e.g., SOX, GDPR, security frameworks).
- Contribute to continual service improvement initiatives and operational automation.
Collaboration
- Work closely with development, QA, cloud infrastructure, and product support teams.
- Engage with implementation teams during project handover and golive phases.
- Participate in oncall rotations or shift schedules as required.
Technical Skills
Required Skills & Experience
- Experience supporting enterprise applications (preferably in financial services, treasury, trading, risk, or capital markets solutions).
- Strong understanding of application architecture:
- Web servers, APIs, microservices
- Batch processing, job schedulers
- Messaging queues (e.g., Kafka, MQ)
- Handson experience with:
- Linux/Unix (strong) and/or Windows server environments
- SQL (Oracle, SQL Server, or PostgreSQL)
- Scripting (Shell, Python, PowerShell)
- Monitoring tools (Dynatrace, Splunk, AppDynamics, ELK, Grafana, etc.)
Cloud & DevOps (preferred)
- Knowledge of Azure, AWS, or GCP cloud environments.
- Familiarity with CI/CD pipelines, containers (Docker), orchestration (Kubernetes).
Financial Domain Expertise (a strong advantage)
- Understanding of:
- Treasury operations (cash management, payments, liquidity)
- Capital markets workflows (trading, pricing, risk, settlements)
- Financial instruments (FX, MM, IRS, bonds, derivatives)
- Experience supporting applications such as treasury management systems (TMS), trading platforms, risk engines, or payment hubs is a plus.
Soft Skills
- Strong analytical and problem-solving abilities.
- Excellent customer communication and stakeholder management skills.
- Ability to work in a fast-paced, regulated, and SLA-driven environment.
- Team-oriented mindset with a focus on operational excellence.
Education & Certifications
- Bachelor's degree in Computer Science, Engineering, Information Systems, or equivalent experience.
- ITIL certification (Foundation or higher) preferred.
- Cloud certifications (Azure/AWS) are a plus.
What We Offer
- Opportunity to work with cuttingedge financial technologies used globally by banks and financial institutions.
- Exposure to high-availability, high-performance environments in treasury and capital markets.
- Career development opportunities in operations, cloud engineering, DevOps, and fintech specializations.
- Collaborative, international, and fast-paced environment.
Diverse Minds, Shared Ambition
At Teciem, we believe that our strength comes from the diversity of our people. Different perspectives, backgrounds, and experiences fuel our innovation and help us build solutions that truly make a difference in the world of financial technology.
We're committed to creating a workplace where everyone feels respected, heard, and empowered to grow. Here, you can bring your whole self to work, contribute your unique ideas, and be part of a team driven by shared ambition.
We welcome talent from all walks of life and encourage applications from individuals of all genders, races, ages, abilities, identities, and beliefs. Together, we're shaping a culture where diversity isn't just celebrated it's essential to our success.
