- Focused management of service operations and or technology governance and external -internal interfaces in accordance with service operations and management processes -Span of Control 3 -5 or technology lead --Manage a team of Individual Contributors for Core Infrastructure Services by allocating financial and human capital for Operations and ensuring timely and effective delivery of services -OR Responsible for a technology stack -Platform with limited to non-direct people lead --Contribute technical architectural activities for the responsible technology domain --Accountable for managing suppliers in ensuring they deliver quality services and meet all contractual obligations for the responsible area -Tracks actual utilization of services and reporting of supplier performance in meeting business service expectations and service levels -Support the Retain -recruit -hire -manage and coach a highly specialized and globally distributed team of technology professionals to execute our vision in the responsible area --Responsible for develop input for the service -platform strategy development
Key performance indicators:
- Stable -compliant -secure -and cost-effective operations measured by Availability -Performance -Capacity Metrics along with continuous cost reductions YOY -Responsiveness and Recovery Speed of critical incidents / issues in business -Automation led Programmable Infrastructure and Platform Services
Minimum Requirements:
Work Experience:
- Operations Management and Execution.
- Project Management.
- Strong negotiation and analytical skills.
Skills:
- Communication Skills.
- IT Infrastructures.
- IT Operations.
- IT Service Management.
- Problem Solving Skills.
- System Integration.
- Vendor Management.
