Company: Hexonic
Location: Bangalore - India / Remote
Travel to USA: Occasional only (trade shows, internal meetings)
Salary - 15 - 18 (INR) LPA
Role Overview
Hexonic Inc. is seeking an Application Engineer whose primary responsibility is to support customers directly by responding to technical inquiries, selecting and sizing heat exchangers, and supporting quotation activities across HVAC, data center, and refrigeration applications.
This role serves as the front-line technical interface for customers and sales partners, translating application requirements into optimized Hexonic Inc. solutions while coordinating internally with engineering, production, and quality teams.
This is a predominantly remote role with no routine travel. Occasional travel may occur for trade shows or internal technical meetings.
Primary Responsibilities
- Serve as the primary technical point of contact for customers and sales partners
- Receive, analyze, and respond to customer inquiries with accurate heat exchanger sizing, selection, and technical recommendations
- Support quotation activities by providing technical input, performance data, configurations, and clarifications
- Interface directly with customers to define operating conditions, system requirements, and application constraints
- Support applications across HVAC, data centers (liquid cooling, heat rejection, white space cooling), and refrigeration systems
- Utilize Hexonic sizing and selection tools to ensure solutions meet or exceed customer performance requirements
- Coordinate internally with sales, engineering, production, and quality teams from inquiry through order release
- Maintain accurate inquiry, quotation, and customer data within CRM and ERP systems
- Provide technical clarification during order execution and assist with issue resolution as needed
- Ensure all solutions comply with Hexonic engineering standards, design practices, and quality requirements
Other Responsibilities
- Support continuous improvement of application tools, templates, and technical documentation
- Contribute to standardization of application practices across Hexonic product lines
- Participate occasionally in customer meetings, trade shows, and internal technical reviews
- Prepare and share monthly performance reports for sales reps using CRM data (pipeline, orders, wins/losses), including basic charts in Excel/PowerPoint
- Follow up on open opportunities to keep status updated and note reasons for lost deals
- Maintain accurate CRM data (PipeDrive), including contacts and opportunity tracking, to ensure reliable reporting
Qualifications
- Engineering background or equivalent technical education
- Fundamental knowledge of thermodynamics and heat transfer
- Experience in customer-facing technical roles such as Application Engineer, Mechanical Engineer, Project Engineer, or similar
- Strong customer orientation with the ability to clearly communicate technical concepts
- Proficiency with CRM, ERP systems, and Microsoft Office
- Strong analytical, problem-solving, and organizational skills
- Systematic and detail-oriented approach to work
- Fluent English communication skills (written and verbal)
- Valid driver's license
Education & Experience
- Bachelor's degree in Mechanical Engineering, Chemical Engineering, or equivalent
- Minimum 1 year of experience in an engineering or technical application role
- Working knowledge of heat exchanger technologies (plate & frame, brazed plate, shell & tube)
- Experience using selection and sizing software
- Exposure to HVAC systems, data center cooling, or refrigeration applications preferred
Travel
- Occasional travel only, such as trade shows or internal meetings
- No regular or extensive travel required
Work Environment
- This position is remote and may be performed from a home office or other approved remote work location
- Regular interaction with customers, sales teams, and internal engineering and manufacturing teams via phone, video conferencing, and email
- Standard home-office and office working conditions apply
