Application Development Support Engineer

What You Will Do

• Provide first-line technical support for enterprise software applications, focusing on data-related issues to ensure optimal performance and reliability.
• Troubleshoot, debug, and resolve data and functionality issues within the applications.
• Ensure data accuracy, consistency, and availability through data validation, cleansing, and migration tasks.
• Monitor application performance and health, identifying potential data processing and storage issues.
• Investigate root causes of application and data-related problems, collaborating with development teams to implement lasting solutions.
• Work closely with development, operations, and other cross-functional teams to resolve issues and improve application stability.
• Create and maintain detailed documentation for support procedures, troubleshooting, and data management processes.
• Act as a key point of contact for incident and problem management within a global support structure.
• Participate in disaster recovery planning, testing, and documentation.
• Perform patch management and maintenance of operating systems and applications.
• Assist in application deployments and updates, ensuring data integrity throughout.
• Provide training and create support materials for end-users, especially on data-related application features.

Basic Qualifications

• Master's degree in Computer Science, Software Engineering, Application Support, or related field with 7-11 years of software development experience
• OR
• Bachelor's degree in Computer Science, Software Engineering, or related field with 9-13 years of software development experience
• Minimum 7 years of experience in software engineering application support for enterprise applications

Technical Proficiency

• Strong understanding of software development principles, data management, and database technologies such as Databricks, PostgreSQL, NoSQL
• Experience with scripting and automation languages (e.g., React, Java/Node.js, Python)
• Familiarity with cloud platforms like AWS, Azure, or GCP
• Hands-on experience with data platforms and software programming
• Skilled in troubleshooting and diagnosing complex technical issues
• Knowledge of API integration, serverless computing, and microservices architecture
• Experience in Agile software development methodologies

Preferred Qualifications

• Experience with Databricks, MongoDB, S3 Buckets, React, Java/Node.js, Python
• Experience building and deploying code on AWS/Azure platforms
• Willingness to work on AI applications and machine learning
• Experience in regulated industries such as pharmaceutical, biotech, or healthcare
• Familiarity with large language models, frameworks like Langchain or LlamaIndex
• Experience in prompt engineering, model fine-tuning, and NLP techniques
• Knowledge of streaming technologies like Kafka