Qualifications & Experience
- Bachelor's degree in any discipline.
- 0–2 years of experience in counselling, admissions, or customer service (Freshers with strong communication skills may apply).
- Familiarity with study abroad processes, applications, or visa procedures is an advantage.
Skills & Competencies
- Strong verbal and written skills for student, parent, and universityinteraction.
- Ability to understand student needs and provide relevant guidance.
- Skilled in application reviews, SOP/CV editing, and university shortlisting.
- Responsive, empathetic, and solution-oriented approach.
- Strong time management, CRM proficiency, and MS Office skills.
- Team player, open to learning, and capable of working under deadlines.
- Ability to support events, fairs, and student promotions.
- Familiarity with study abroad processes, applications, or visa procedures is an advantage.
Key Responsibilities
- Act as liaison between counselors, students, and parents; respond promptly to queries via phone, WhatsApp, and email.
- Attend refresher/university training sessions to stay updated.
- Drive student participation in Admission Days and Education Fairs through calling and engagement.
- Maintain accurate student data, follow-ups, and records.
- Coordinate gifting at Offer and Visa stages.
- Assist in IELTS bookings and review processes.
- Attend sessions with counselors, capture notes, and manage follow-ups.
- Collaborate with counselors to prepare personalized university/course options.
- Guide students on document submission; review/edit SOPs, CVs, LORs.
- Compile and submit applications; monitor status and escalate delays.
- Draft emails, track acknowledgments, and offer letters.
- Update students, assist in scholarship applications.
- Guide students on timely fee payments.
- Support visa processes, financial planning, and loan options.
- Share curated housing options with students.
- Collect/process CAS, COE, i20; support visa forms and interviews.
- Assist with insurance, travel, and pre-departure kits.
- Track student success, gather testimonials, and update CRM.
- Work with internal teams to resolve student issues and ensure a seamless journey.
Job Types: Full-time, Permanent
Benefits:
- Cell phone reimbursement
- Health insurance
