About The Company
Our mission is to enable consumer companies to offer differentiated financial products and empower financial institutions with greater reach through our Secure, Scalable and easy-to-integrate SDK.
Open banking is a reality of this decade and it needs robust, customisable and secure rails to run on. We want to leverage our experience to simplify the processes for consumer companies to integrate directly with banks/ NBFCs to provide financial services to their customers.
Our simple and powerful banking-as-a-service stack will help companies launch new banking products in weeks, not years.
We are committed to build a robust, scalable & secure API platform to power the world of Open Finance.
We are a passionate and self-driven team of thinkers who aspire to build the rails to connect the legacy financial sector with financial innovators through a simple and powerful banking-as-a-service (BaaS) platform. We are a dynamic and rapidly growing organisation focused on revolutionising the financial industry. Our innovative solutions combine cutting-edge technology with a customer-centric approach, providing businesses with streamlined financial services.
Job Responsibilities
Process Excellence:
Issuance
- Identify enhancements in credit card issuance funnels with B2C Partners
- Setup and monitor adherence to SLAs for key processes (application processing, customer support)
- Implement real-time monitoring dashboards for key operational metrics (approval rates, delinquency, customer complaints)
Card Lifecycle
- Setup, manage and review processes and workflows across key impact areas of transaction processing, billing, settlements, and reconciliation to improve accuracy and efficiency.
- Collaborate with payment network, partner banks to optimize processes.
Operations - Reconciliation
- Transaction Reconciliation : To compare daily transaction logs and Identify mismatches / flag disputes
- Fee & Interest Reconciliation : To verify accuracy of fees (annual, late payment, forex) and interest calculations
- Reward Points Reconciliation : To ensure reward accruals/redemptions match across multi-bank-partner products
- Income Booking with Partner Bank
Customer Support
- Identify pockets / processes to reduce ticket volume and improve resolution time
- Collaborate with the customer support team to define escalation matrices and SLAs for critical issues
- Analyze customer pain points in dispute resolution, card blocking, fee reversals, and reward redemption to streamline support workflows. Integrate customer feedback loops into product development to proactively address recurring support queries.
Qualifications & Skills
- 2-3 years of experience in product in FinTech, credit cards, payments, or digital lending.
Skills: api,credit,operations management,data analysis,sla,sla management,collaboration,transaction reconciliation,operations,real-time monitoring,process excellence,customer support,workflow optimization
