Description and Requirements
AV & SCCM (Patch) Monitoring †Roles & Responsibilities
1. Antivirus (AV) Monitoring Responsibilities
Daily Monitoring
- Monitor AV console/dashboard for:
- Malware detections
- Threat alerts
- Quarantined files
- AV service failures
- Outdated signatures
- Ensure all endpoints are reporting to the central AV console.
- Track inactive/non-communicating systems.
Incident Handling
- Investigate malware or virus alerts.
- Isolate infected systems when required.
- Coordinate with desktop/network/security teams for remediation.
- Ensure proper closure and documentation of incidents.
Signature & Policy Management
- Verify AV definitions/signatures are updated successfully.
- Monitor policy deployment status across endpoints.
- Ensure exclusions and policies are aligned with security standards.
Compliance & Reporting
- Maintain AV compliance percentage across locations/business units.
- Share daily/weekly health reports:
- Systems protected
- Non-compliant devices
- Critical threats detected
- Remediation status
- Highlight repeated infections or high-risk devices.
Escalation Management
- Escalate:
- Critical malware outbreaks
- Mass infection patterns
- AV server/service failures
- Compliance breaches
2. SCCM / Patch Monitoring Responsibilities
Patch Deployment Monitoring
- Monitor patch deployment status through SCCM:
- Successful installations
- Failed deployments
- Pending reboots
- Missing patches
- Track deployment progress for servers and endpoints.
Compliance Monitoring
- Ensure systems meet patch compliance targets.
- Identify vulnerable/unpatched machines.
- Follow up with respective teams/users for remediation.
Deployment Validation
- Validate:
- Patch package distribution
- SCCM client health
- Distribution point availability
- Deployment schedules
- Ensure no deployment failures due to storage/network issues.
Incident & Failure Handling
- Analyze failed patch installations.
- Troubleshoot SCCM client issues.
- Coordinate with Infra/Application teams for patch conflicts or failures.
- Re-initiate failed deployments where required.
Reporting & Documentation
- Publish daily/weekly/monthly reports:
- Patch compliance %
- Failed systems
- Reboot pending count
- Critical security patches status
- Maintain deployment trackers and audit records.
Change & Maintenance Support
- Support patching activities during maintenance windows.
- Ensure proper communication before and after patch deployment.
- Monitor production impact during patch rollout.
Escalation Management
- Escalate:
- Critical patch failures
- Compliance breaches
- SCCM infrastructure issues
- Systems repeatedly missing patches
- Security vulnerabilities
