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AV SCCM (Patch) Monitoring – Roles Responsibilities

Antivirus (AV) Monitoring Responsibilities

Daily Monitoring

Monitor AV console/dashboard for:

Malware detections
Threat alerts
Quarantined files
AV service failures
Outdated signatures

Ensure all endpoints are reporting to the central AV console.
Track inactive/non-communicating systems.

Incident Handling

Investigate malware or virus alerts.
Isolate infected systems when required.
Coordinate with desktop/network/security teams for remediation.
Ensure proper closure and documentation of incidents.

Signature Policy Management

Verify AV definitions/signatures are updated successfully.
Monitor policy deployment status across endpoints.
Ensure exclusions and policies are aligned with security standards.

Compliance Reporting

Maintain AV compliance percentage across locations/business units.
Share daily/weekly health reports:

Systems protected
Non-compliant devices
Critical threats detected
Remediation status

Highlight repeated infections or high-risk devices.

Escalation Management

Escalate:

Critical malware outbreaks
Mass infection patterns
AV server/service failures
Compliance breaches
SCCM / Patch Monitoring Responsibilities

Monitor patch deployment status through SCCM:

Successful installations
Failed deployments
Pending reboots
Missing patches

Track deployment progress for servers and endpoints.

Compliance Monitoring

Ensure systems meet patch compliance targets.
Identify vulnerable/unpatched machines.
Follow up with respective teams/users for remediation.

Deployment Validation

Validate:

Patch package distribution
SCCM client health
Distribution point availability
Deployment schedules

Ensure no deployment failures due to storage/network issues.

Incident Failure Handling

Analyze failed patch installations.
Troubleshoot SCCM client issues.
Coordinate with Infra/Application teams for patch conflicts or failures.
Re-initiate failed deployments where required.

Reporting Documentation

Publish daily/weekly/monthly reports:

Patch compliance %
Failed systems
Reboot pending count
Critical security patches status

Maintain deployment trackers and audit records.

Change Maintenance Support

Support patching activities during maintenance windows.
Ensure proper communication before and after patch deployment.
Monitor production impact during patch rollout.

Escalation Management

Escalate:

Critical patch failures
Compliance breaches
SCCM infrastructure issues
Systems repeatedly missing patches
Security vulnerabilities

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Antivirus & SCCM (Patch) Monitoring Associate