Analyst, Technical Support
Job Description
Job Description
Responsibilities
Responsibilities
- Add/Delete internal users to client databases
- Adjust queues for client uses
- Work with Infosec and customers to ensure client certificates are up to date
- Generate requested reports
- Work with internal teams to update RPA scripts, Extraction Sets Quarterly and as needed
- Update Document Dictionary as requested by client or internal
- Adjust XML as per configuration requirements with tools such as Postman
- Conduct initial smoke testing of sites after configuration and before handing site over to client for their testing
- Work with internal teams to create testing documents for client testing scenarios
- Contribute to an environment that encourages information sharing, team-based resolution activity, cross training and an absolute focus on doing what is best for the customer
- Create standard templates for data export and import processes.
- Create SOP documents and other informational documents to be shared with internal team members
- Demonstrate strong follow-through and consistently keep commitments to internal and external customers
- 2+ years of experience providing technical support/customer service in a B2B environment
- 1+ years of experience in the mortgage lending and financial services market, preferred
- Strong written and verbal communication/presentation skills, and comfortable communicating with both technical and non-technical audiences
- Strong meeting ownership: note-taking ability, define action items, follow-up
- Very strong problem solving and decision-making skills
- Excellent time management and organizational skills
- Ability to work efficiently and independently
- Ability to work under pressure and time constraints, handling multiple tasks simultaneously
- Initiative and strong sense of ownership
- Broad understanding of cloud technologies
- Strong knowledge of Microsoft products (Windows 10, MS Office)
- Proficient networking troubleshooting abilities
- Ability to read and comprehend XML
- Prior experience using a case tracking system (preferably Salesforce and/or JIRA)
More Info
Key Skills
About Company
Skills:
Laptop, Operating Systems, Office 365, Ms Office, Exchange Server, Vpn, Desktop, MFA, VOIP, Printer, COTS Applications, MDM, Password reset management, Sharepoint
Skills:
Networking, Application Support, Database Knowledge, Sql, Troubleshooting
Skills:
Servicenow, Unix, Linux, Cmdb, Shell scripting, Networking Concepts, Windows application production servers, TPL programming, Application modeling, BMC Discovery ADDM 10.x 11.x 12.x
Skills:
Networking, IT Support, Iot, Enterprise Software, Database Concepts, Industrial Automation, Troubleshooting, Software, Technical Support, Hardware, Mes, Wms
Skills:
Servicenow, Microsoft 365, Vpn, Windows 10, French Language proficiency B2 C1 level or equivalent, Active Directory