Laptop, Operating Systems, Office 365, Ms Office, Exchange Server, Vpn, Desktop, MFA, VOIP, Printer, COTS Applications, MDM, Password reset management, Sharepoint

Networking, Application Support, Database Knowledge, Sql, Troubleshooting

Servicenow, Unix, Linux, Cmdb, Shell scripting, Networking Concepts, Windows application production servers, TPL programming, Application modeling, BMC Discovery ADDM 10.x 11.x 12.x

Networking, IT Support, Iot, Enterprise Software, Database Concepts, Industrial Automation, Troubleshooting, Software, Technical Support, Hardware, Mes, Wms

Servicenow, Microsoft 365, Vpn, Windows 10, French Language proficiency B2 C1 level or equivalent, Active Directory

Smartview, Macros, Power Bi, Vba, Python, Word, Ppt, Ms Office Package

Excel, Ms Office, XBRL tagging, Word, Us Gaap, Local GAAP, Statutory Reporting, IFRS, Controllership

managing cases and workload in Salesforce Service Cloud, software support within SaaS environments, management experience in a technical customer support environment, working cross-functionally, security experience, leading small to medium sized teams, communicating highly technical concepts to a non-technical audience

Rpa, Netsuite, Microsoft Excel, Salesforce CPQ Billing, AI-related technologies, HighRadius, AI-assisted reconciliation tools