Business Function
Group Operations enables and empowers the bank with an efficient, nimble, and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Operations, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. As an Operations Department, we embrace and reinforce the strong PRIDE! culture that is built up in DBS. This is done through strategic focus on training and improving staff capability, empowerment, productivity, teamwork, innovation & technology, managing operational risks & strongly collaborating with our business partners in delivering excellent RED service to our customers.
Job Purpose
Managing the Operations of Foreign Cash Ops unit for the bank
Key Accountabilities
- Monitoring and Processing of Inward Cash transactions as per Internal process and strictly adhering to the External & Regulatory Guidelines.
- Maintaining the Client services as per expectations at the desired levels and manage all the stake holders.
Job Duties & Responsibilities
- Monitoring and Processing of Inward Remittances and manage BAU as per internal and regulatory guidelines.
- Complete understanding of the work flow on Inward remittances, knowledge on swift ,and types of Messages pertaining to cross border payments.
- A through knowledge on FEMA guidelines on Inward Remittances, RBI procedures, R-Returns, CBWTR reportings.
- Knowledge on handling export advance remittances and remittances received on behalf of resident individuals.
- Complete understanding on transactions pertaining NRO and NRE remittances.
- Knowledge on Nostro Reconciliation and rules pertaining to such Recon.
- The Job will also include internal and external customer meetings, hence should possess strong interpersonal, analytical and presentation skills
- Open to work and perform in dynamic environment and under pressure situations, wherein individual skills combine with team's performance to determine the success of the unit.
- Understanding & highlighting the risks in the process, and work on process improvements
- Ensure that the KPIs and KRI's are managed and maintained as per the group's expected standards.
- Capable of managing project level deliverables and targets
- Constantly monitor the productivity of the team, create effective back up & ensure transparent conduct of the employee assessment process.
- Ensure Group alignment for Cash operation vertical.
Requirements
- Should be having capabilities to effectively handle all types of customer complaints, enquiries Queries.
- Interacting with external service providers and correspondents like, beneficiary bank / issuing bank regarding any clarification with respect to Cash transactions.
- Excellent Client / Customer management skills, business orientation.
- Be capable to ensure smooth transition without impacting customer deliverables, to manage processes and metrics on a day to day basis,
- A positive and attitude to work in a team and provide proper assistance and support to the team as required,
- Capability to identify areas of risk and suggestions to mitigate
Education / Preferred Qualifications
Core Competencies
- Strategizing and Problem-solving skills
- Thorough Knowledge on FEMA, with minimum experience of 10-12 years in core FCY Trade and Cash fields.
- Should have managed large volumes and teams
- Having Knowledge on all types of cross border remittances.
- Awareness on Capital Accounts transaction monitoring, controls and follow ups.
Technical Competencies
- Good knowledge on Microsoft applications
- Overview of systems used in Cash Operations
- Functional Knowledge in handling SWIFTs
Work Relationship
- Excellent communication skills
- Presentation skills
Location:
Vikhroli
Job:
Operations
Schedule:
Regular
Employee Status:
Full time
