About The Company
Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
Broad outline of the Role
- This is an operational role responsible for pre-sales order processing and assisting the sales team during any escalations with respect to the processing. Responsible for delivering results that have a direct impact on day-to-day operations and capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles.
Minimum Qualifications & Experience
- Graduate in Management or Engineering
- 4-7 years experience
Other Knowledge & Skills
- Knowledge of Order Processing (especially in company context)
Key Responsibilities
- Manage the process for COF (Customer Order Form) creation, order processing within the timelines from initiating the order request to realizing the revenue.
- Manage all escalations by the stakeholders involved in the process.
- Assign and ensuring that all customer contracts are countersigned, and customer inventories maintained.
- Work with Billing Team to ensure invoices are produced correctly a revenue realized on time.
- Work with collections and customers in resolving credit disputes.
- Determining the ways to reduce the credits provided to customers
- Prepare information to Internal Auditors, External Auditors and Tax teams as required, and ensuring processes are followed for SOX compliance.
