Analyst - Sales Support

Tata Communications Limited

Mumbai, India

4-7 Years

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Posted 3 days ago
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Job Description

Broad outline of the Role

This is an operational role responsible for pre-sales order processing and assisting the sales team during any escalations with respect to the processing. Responsible for delivering results that have a direct impact on day-to-day operations and capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles.

Minimum Qualifications & Experience

Graduate in Management or Engineering
4-7 years experience

Other Knowledge & Skills

Knowledge of Order Processing (especially in company context)

Key Responsibilities

Manage the process for COF (Customer Order Form) creation, order processing within the timelines from initiating the order request to realizing the revenue.
Manage all escalations by the stakeholders involved in the process.
Assign and ensuring that all customer contracts are countersigned, and customer inventories maintained.
Work with Billing Team to ensure invoices are produced correctly a revenue realized on time.
Work with collections and customers in resolving credit disputes.
Determining the ways to reduce the credits provided to customers
Prepare information to Internal Auditors, External Auditors and Tax teams as required, and ensuring processes are followed for SOX compliance.

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About Company

Tata Communications LimitedJob Source: jobs.tatacommunications.com

Tata Communications is a digital ecosystem enabler that powers today&#8217;s fast-growing digital economy. We enable the digital transformation of enterprises globally, including 300 of the Fortune 500. We carry around 30% of the world&#8217;s internet routes and connects businesses to 60% of the world&#8217;s cloud giants.
We have been a part of the rich heritage of the internet in India. Over the last 25 years, enterprise-enabled services have been essential to the adoption of digital services in the country. Connectivity is an essential fabric of sustenance for the economy. We are committed to enabling Industry leaders in this New World of Communications&#8482;, with our unique promise of delivering secure connected digital experiences.
In 2020, we announced the launch of &#8216;Secure Connected Digital Experience&#8217; (SCDx), a proposition intended to meet this growing, worldwide demand for new ways of operating, which includes far higher levels of working from home, rising security risks, a shift to digital commerce, and more contactless experiences. It will help companies currently relying on short-term fixes by providing holistic, secure, enterprise-level digital solutions that address current challenges and are fit for the long term.

Job ID: 144165817

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