Analyst - Risk Management

American Express TRS

Gurugram, Gurugram, India

3-5 Years

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Posted 8 hours ago
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Job Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role

Team Description

It begins with a Card Member using an American Express Card at one of our millions of Merchants around the world the rest is up to us. The Network Acquirer Solutions team (NAS) is the heart of the American Express Enterprise, powering billions of transactions through the global payments processing network that we develop and manage.

NAS is unique within the Enterprise. We work across almost every American Express business unit as well as external partners, providers, and key industry stakeholders. We are known to be intellectually curious problem solvers as we tackle the most imperative initiatives facing the payments industry today.

The Network & Acquirer Capability Delivery (NACD) team within NAS works to deliver full-scale Network solutions including new digital products such as Debit, Push to Card, Multi-Rail, and Local Network solutions to meet the evolving demands of global payment networks and adapt to local market needs while ensuring continued global interoperability. This enables the Enterprise to attract new customers, operate in new markets, react to changing regulatory demands, and process new/emerging types of payments. A role on this team will challenge you to broaden your skills and industry acumen in a collaborative, diverse and inclusive team environment.

The Data Enablement & Insights Solution is responsible for overseeing data products and platforms specific to the Global Merchant & Network Services (GMNS) business. Our team is dedicated to helping American Express leverage enterprise-wide capabilities and assets to strengthen our integrated network and become an essential part of our customers digital lives.

Role Description

We are the Product Data Enablement & Quality (PDEQ) team within Data Enablement & Insights Solutions, working closely with Merchant Data Products & Platforms. This role is critical to delivering on product migration timelines across Merchant Products, while maintaining strong validation rigor during the transition to LUMI.

The role focuses on enabling end-to-end data testing, accuracy validation, and quality assurance across the Merchant data and product ecosystem, ensuring reliable data foundations that power analytical and reporting capabilities aligned with enterprise strategy.

This is an exciting opportunity for a passionate analyst eager to learn, contribute, and grow within the evolving data product space.

Primary responsibilities include:

Work with Product Owners to develop a product-level strategy and roadmap, identify, specify and document complex user stories (business requirements)
Review user stories and design specs with technology and business partners (as needed) to ensure requirements are captured accurately and optimally and design proposed by the technology is in line with the business requirements
Create / document / execute User Acceptance Test cases for new data and product capabilities
Develop user best practices guidelines and provide consulting and training to business users
Manage platform and product issues and drive towards a speedy issue resolution
Lead new product implementations, prepare project plans and other supporting information and provide project status to onsite product owner
Manage customer expectations including scope, schedule, changes, and problem resolution
Drive on-time, high quality project deliverables
Mentor new team member towards product management
Work as a Business systems analyst/product manager supporting Product development, platform and project management
Develop and adapt processes to take maximum advantage of technological advancements, reduce manual effort through automation, and drive accuracy and efficiency

Required Skills/Qualifications:

Qualification: Bachelor's degree or above in a quantitative field such as mathematics, statistics, data analytics, or engineering

Product management experience: 3+ Years experience as a Business Systems Analyst /Business Analyst with a Product Mindset

Problem solving:Demonstrable analytical aptitude and ability to analyze data to come up with meaningful insights and make informed business decisions. Hands on experience on Hive, Python, SQL, Big Query is required
Effective communicator and influencer:Excellent verbal and written communication with an ability to convert business requirements to tech features

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.