Responsible for processing orders into relevant systems, supporting the order to bill portions of order fulfillment. May include processing credits. Enhances customer experience through improving timeliness in service delivery by achieving the guaranteed average turnaround time, based on agreed product/process and reducing the resolution time with agreed quality for non-complex requests on low tier accounts (may include implementation of Service Level Agreement). Owns order fulfilment for non-complex activities, meeting requirements in an accurate and timely manner, whilst ensuring that the company's goals and objectives are met.
- Position Overview: We are building a Sales Order Specialist (SOS) team composed of highly skilled individuals with order management / order-to-cash experience preferably with 1-2 years of related work background.
Job Responsibilities:
- Handle the order process for select products; this includes entering orders into specialist permissioning or electronic fulfilment systems and working with internal customers to ensure the order is fulfilled on time and with accuracy
- Bring up all delays to internal groups including to the senior members of the organization as appropriate
- Accountable for meeting and maintaining defined standards for quality and efficiency
- Handle internal customer queries and communication in a professional manner
- Be a teammate, attend team meetings and ensure that internal and external customer requirements are met
- Responsible for online maintenance, lapsing of subscriptions and access-related issues
- Support billing team in validating online invoices and portals
- Supervise the group email account to ensure that requests are actioned and completed according to agreed turnaround times
- Addition and modification of customer master data
- Meet agreed volume, service and quality targets
- A teammate who resonates LSEG values of Integrity, Partnership, Excellence and Change
Qualifications:
- 1-2 years of work experience
- Graduate/post-graduate in related field such as Commerce or Accounting. Experienced candidates should have prior SOS experience
Required Skills:
- Good data interpretation skills
- Good knowledge of computer systems; knowledge on SAP, Salesforce and Siebel is an advantage
- Has focus for accuracy, completeness for assigned tasks which leads to providing an excellent customer experience
- Ability to prioritize and has attention to details
- High curiosity about learning and champions effective collaboration
- Ability to multi-task
- Should possess excellent written and verbal communication skills
- Ability to work independently on multiple activities, showing appropriate level of prioritization
- Should be flexible working in any shift
Desired Skills:
- 1-2 years Customer Service / Order-To-Cash background
Career Stage:
Associate
London Stock Exchange Group (LSEG) Information:
Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.
LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
Our purpose is the foundation on which our culture is built. Our values of
Integrity, Partnership,
Excellence and
Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants and employees religious practices and beliefs, as well as mental health or physical disability needs.
You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
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