Analyst - IT Service desk

Join Our Team as an Analyst - IT & Solutions - Service Desk

At SoftwareOne, we offer an exceptionally outstanding opportunity to work in a dynamic and forward-thinking environment. As an Analyst in our IT & Solutions Service Desk, you will play a crucial role in ensuring the flawless operation and support of our IT services. Your work will help us maintain our world-class standards and drive innovation within our teams.

As an Analyst - IT & Solutions - Service Desk, your responsibilities will include:

• Register and resolve all IT related 1st level/2nd level incidents and requests.
• NOC Monitoring.
• Windows Imaging/Reimaging Task (Intune/MEM).
• User Access Management tasks in Active Directory (User Creation/Deletion/Modification). Similarly, for Exchange, MS Teams, OneDrive, O365, and other Business Accounts, etc.
• Collection and documentation of best-practice/processes and other technical processes.
• Escalation of unresolved or out of team scope tickets to the next level support.
• Ensuring end user happiness by providing best in-class customer services.

Skillset & Qualification:

Should have proven experience in 1st & 2nd level support.

We are looking for ambitious and driven individuals who have a proven track record in IT support. Ideal candidates will possess:

• A Bachelor's degree in Information Technology, Computer Science, or a related field or equivalent experience.
• Strong problem-solving skills and the ability to think on your feet.
• Excellent communication skills, both verbal and written.
• Demonstrated ability to work effectively in a collaborative team environment.
• Experience with service desk software and remote support tools.
• A solid grasp of IT infrastructure, including networks, servers, and databases.

SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you'll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global.