About JLL
JLL (NYSE: JLL) is a leading professional services firm that specializes in real estate and investment management. Our vision is to reimagine the world of real estate, creating rewarding opportunities and amazing spaces where people can achieve their ambitions. In doing so, we will build a better tomorrow for our clients, our people and our communities. JLL is a Fortune 500 company with annual revenue of $16.3 billion, operations in over 80 countries and a global workforce of more than 93,000 as of September 30, 2019. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated.
What this job involves:
- Resolve Tier 1 (simple) queries and transactions related to core HR processes
- Maintaining data on Location Creation, Data Correction, transaction rescinds and System Security requests etc. in Workday.
- Demonstrate good proficiency in HR processes and standard operating procedures.
- Communicate and distribute processes, policies, and other relevant documentation to employees needed to resolve the query/issue
- Working with and assisting global employee/HR users from APAC, EMEA & AMR.
- Managing semi-functional issues in Workday and EIB Validations and Mass uploads.
- Adhere to and demonstrate proficiency in agreed KPIs, SLAs, and customer service standards
- Assist with data correction or escalate to SME/Sr. SME, specifically for issues that cannot be resolved through self-service.
- Managing semi-functional issues in Workday and act as a bridge between Tier 1 & Tier 2 technical teams
- Managing & Coordinating queries on Case management tool
- Managing employee absence transactions in Workday.
- Ability to identify and escalate complex queries to appropriate stakeholder.
- Adhere to agreed KPIs, KRAs, SLAs and customer service standards.
Sound like you
- Strong teamwork interaction and orientation
- Previous experience in Workday HR environment preferred or similar HR ERP desirable.
- Highly motivated, organized and methodical
- Ability to work in a fast-paced environment with constant deadlines
- Excellent Customer service skills using efficient processes
- Proactive in achieving results and seeking improvements
- Attention to detail and an ability to work towards tight deadlines
- Result oriented with the ability to manage competing priorities and multiple stakeholders.
- Ability to adapt and drive change to derive efficiencies/productivity
To apply you need to be:
- Demonstrating good understanding of core HR management practices, processes, procedures and policies
- Strong in written and verbal communication skills
- Knowledge of Case Management tool an added advantage
- Knowledge of MS Office Suite skills (Word, Excel, PowerPoint, Outlook)
- Bachelor's/Master's degree in Human Resources or other related field
- 1-2 years of experience in HR or client services role preferred
What we can do for you:
At JLL, We make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.
Apply today!
