Analyst - Delivery Excellence

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, we transform ideas into impact by bringing together data, science, technology and human ingenuity to deliver better outcomes for all. Here you'll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client-first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning, bold ideas, courage and passion to drive life-changing impact to ZS.

What you'll do: Delivery Excellence Analyst in the Enterprise will…

• Support delivery teams in implementing Delivery Excellence practices, risk management frameworks, and quality standards across projects
• Assist in tracking and reporting operational KPIs help monitor delivery performance metrics and flag risks/issues for timely escalation
• Support delivery risk governance activities by working with project teams and QRM stakeholders in tracking risks and mitigation actions
• Assist in organizing and conducting awareness sessions/trainings on Delivery Excellence practices and QMS process assets
• Support adherence to defined process maturity standards (e.g., CMMI Level 3) through documentation and tracking compliance
• Contribute to maintaining and updating Quality Management System (QMS) artifacts and templates
• Assist in driving consistency in delivery practices across projects through structured tracking and reporting
• Support adoption of new tools, processes, and systems by assisting teams and resolving basic queries
• Participate in project audits/reviews based on defined quality frameworks (e.g., CMMI), and assist in documenting observations, non-compliances, and best practices
• Fully aware of audit lifecycle for SDLC

What you'll bring:

• Bachelor's degree in IT or relevant field with a strong academic record.
• A minimum of 2 years of experience in Delivery Assurance and Quality Management
• Knowledge and experience in Software Quality Management & Software Quality Standards
• Through understanding and implementation experience of CMMi 3.0 framework for Dev & Services
• Proficiency in MS Office, including Word, Excel, and PowerPoint.
• Experience with Project management tools-Good to have (e.g., Atlassian JIRA, Confluence, MS project ) and Quality Assurance tools
• CMMi implementation experience (Maturity level 3 at minimum/ High maturity implementation experience preferred )
• Strong communication skills, both written and verbal, for reporting and interacting with stakeholders.
• Ability to work independently and as part of a team
• Willingness to adapt to evolving industry standards and technologies
• Ability to manage a wide variety of tasks and meet deadlines, and reliability/dependability
• Proven ability to work creatively and analytically in a problem-solving environment
• Excellent time management skills.
• Fluency in English
• Client-first mentality
• Intense work ethic
• Collaborative spirit and problem-solving approach

How you'll grow:

• Cross-functional skills development & custom learning pathways
• Milestone training programs aligned to career progression opportunities
• Internal mobility paths that empower growth via s-curves, individual contribution and role expansions

Perks & Benefits:

At ZS, your growth matters. We offer a comprehensive total rewards package that supports your health and well‑being, financial future, time away, and professional development. With robust skills‑building programs, multiple career progression paths, internal mobility, and a deeply collaborative culture, you'll have the opportunity to do meaningful work, expand your capabilities, and thrive as part of a global community. For details on total rewards in , visit .

Hybrid working model:

We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections.

Travel:

Travel is a requirement at ZS for client facing ZSers business needs of your project and client are the priority. While some projects may be local, all client-facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures.

Considering applying

At ZS, we honor the visible and invisible elements of our identities, personal experiences, and belief systems-the ones that comprise us as individuals, shape who we are, and make us unique. We believe your personal interests, identities, and desire to learn are integral to your success here. We are committed to building a team that reflects a broad variety of backgrounds, perspectives, and experiences. about our inclusion and belonging efforts and the networks ZS supports to assist our ZSers in cultivating community spaces and obtaining the resources they need to thrive.

If you're eager to grow, contribute, and bring your unique self to our work, we encourage you to apply.

ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law.

To complete your application:
Candidates must possess or be able to obtain work authorization for their intended country of employment. An on-line application, including a full set of transcripts (official or unofficial), is required to be considered.

NO AGENCY CALLS, PLEASE.

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