Analyst - Compliance

Job Description

At American Express, our culture is built on a 175-year history of innovation, shared and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role

The Associate, Digital Product Operations will support the Compliance pillar within Enablement Operations, GMNS Product. This role will report to the Manager, Compliance and Reporting and will be responsible for executing core risk management, compliance tracking, reporting, and operational governance activities for critical PPE teams.

This colleague will help manage operational risks, issues, operational risk events, and remediation activities while ensuring strong documentation, reporting accuracy, and adherence to enterprise risk frameworks including BCP, RCSA, and PRSA. The role requires strong analytical capability, attention to detail, and the ability to collaborate effectively with cross functional partners.

This role will support compliance and regulatory reporting activities and assist in preparing documentation for key internal and external audits including FRB, RBI, IAG, and other regulatory reviews.

Key Responsibilities

• Support preparation of compliance and regulatory reporting and documentation required for audits and examinations including FRB, RBI, IAG, and other internal and external reviews
• Support end to end tracking of issues and Operational Risk Events for PPE teams
• Coordinate with issue owners to ensure timely remediation and proper documentation
• Perform quality assurance reviews on issue and ORE documentation, including impact and severity assessments
• Assist in root cause analysis and help identify recurring risk themes
• Maintain accurate records of issues, remediation plans, and supporting evidence
• Support monthly Compliance Dashboard reporting and PPE Compliance Report preparation
• Analyze risk and issue trends to identify emerging risks or control gaps
• Assist with PRSA refresh activities and RCSA transition readiness
• Support governance forums by preparing materials, tracking action items, and following up on commitments
• Help implement automation solutions such as attestations and deadline alerts to strengthen controls
• Conduct sample testing to validate remediation effectiveness
• Ensure compliance with data retention and documentation standards
• Escalate risks, delays, or documentation gaps in a timely manner
• Partner with PPE teams, Control Managers, and Compliance to drive operational discipline

Minimum Qualifications

• 2 to 5 years of relevant experience in operational risk management, digital product operations, internal audit, compliance, or related functions
• Foundational understanding of operational risk lifecycle activities including issues, operational risk events, and remediation tracking
• Strong analytical and problem solving skills
• Excellent organizational skills with high attention to detail
• Strong written and verbal communication skills
• Ability to manage multiple priorities in a fast paced environment
• Proficiency in Excel and reporting tools

Preferred Qualifications

• Bachelor's degree in Business, Finance, Risk Management, or related field
• Experience in financial services or regulated environments
• Exposure to BCP, RCSA, PRSA, or similar enterprise risk frameworks
• Experience in preparing dashboards, governance reporting, or compliance documentation
• Familiarity with automation tools or workflow management systems

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.