Amazon Connect Engineering

Overview

We're seeking a highly capable AWS Connect Lambda & Webhook Engineer to build, maintain, and optimize backend services that power intelligent, scalable customer engagement experiences. This role focuses on developing serverless integrations, webhookdriven workflows, and APIbased automation that extend the capabilities of Amazon Connect.

You'll work closely with architects, IVR designers, product teams, and business stakeholders to ensure that every integration is reliable, secure, and built for scale.

Candidates must also be able to work during normal U.S. hours when needed to provide for real time collaboration with U.S. counterparts.

Candidates will also need to be available to perform customer deployments which often require after-hours availability.But this will generally be announced well in advance during project planning and does not happen with frequency.

Key ResponsibilitiesServerless Development & Integration

Design, build, and maintain AWS Lambda functions that support Amazon Connect contact flows, routing logic, and selfservice features.

Develop and manage webhooks, REST APIs, and eventdriven integrations between Amazon Connect and external systems.

Implement secure data exchange using API Gateway, IAM roles, Secrets Manager, and encryption best practices.

Build reusable integration patterns and libraries to accelerate development.

Amazon Connect Engineering

Support the creation and enhancement of contact flows by providing backend logic, data lookups, and realtime decisioning.

Integrate Lambda functions with Connect features such as contact attributes, Lex bots, Contact Lens, and realtime metrics.

Troubleshoot issues related to call flows, API failures, latency, and service limits.

Automation & Workflow Orchestration

Build automated workflows using Step Functions, EventBridge, and SQS/SNS.

Implement webhook listeners and outbound event triggers to synchronize data across systems.

Develop monitoring, logging, and alerting for serverless components using CloudWatch and XRay.

Optimize performance, cost, and reliability of serverless workloads.

Security, Compliance & Best Practices

This is a full-time on-site role for an Amazon Connect Engineer based in Vadodara. In this role, the engineer will be responsible for designing, configuring, and maintaining Amazon Connect implementations for client projects. Key responsibilities include integration of Amazon Connect with other systems, deployment of solutions aligned with client requirements, troubleshooting and debugging technical issues, and collaborating across teams to ensure efficient project execution. The role also involves maintaining documentation and ensuring adherence to project standards, specifications, and execution timelines.

Qualifications

• Strong Communication and Analytical Skills to interpret client requirements and troubleshoot complex issues
• Proficiency in Project Management to ensure accurate scheduling, execution, and delivery
• Experience in Manufacturing Engineering and Mechanical Engineering with a focus on process optimization and engineering solutions
• Demonstrated ability to collaborate effectively across functions to achieve project objectives
• Familiarity with Amazon Web Services (AWS) tools and platforms, particularly Amazon Connect
• Bachelor's degree in Engineering (Computer Science, Mechanical, or related field)
• Experience in cloud solutions architecture is a plus
• Strong problem-solving skills with attention to detail and a commitment to safety-focused design

Intrested candidate shared their resume on [Confidential Information]

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