Amazon Connect Architect

Zettamine Labs Private Limited

Bengaluru

12-15 Years

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Posted a month ago
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Job Description

Job Title: Amazon Connect Architect

Location: Bengaluru (Preferred) | PAN India (Optional)

Experience: 1215 Years

Notice Period: Immediate Joiners

Job Summary

We are looking for a highly skilled Amazon Connect Architect with 1215 years of overall experience to design, build, and optimize cloud-based contact center solutions using Amazon Connect and the AWS ecosystem. This role involves translating business requirements into scalable architectures, leading end-to-end implementations, and ensuring seamless integration across enterprise systems. You will collaborate with cross-functional teams and provide technical leadership throughout the project lifecycle.

Key Responsibilities

Architect, design, and implement enterprise-grade contact center solutions using Amazon Connect and AWS services such as Lambda, Lex, DynamoDB, S3, Kinesis, and Cloud Watch.
Lead the complete setup, configuration, and deployment of Amazon Connect environments.
Integrate Amazon Connect with CRMs (Salesforce, ServiceNow), ticketing platforms, and other third-party applications.
Develop and optimize call flows, IVR designs, routing profiles, queues, and contact handling logic.
Implement and manage Contact Lens, real-time dashboards, and historical reporting solutions.
Work closely with developers, business analysts, and project managers to deliver seamless customer experience solutions.
Prepare technical designs, architecture diagrams, documentation, and handover materials.
Stay current with Amazon Connect enhancements and AWS best practices to drive innovation.
Provide technical mentorship and guidance to development and support teams.

Required Skills

Strong, proven experience in architecting and deploying Amazon Connect solutions.
Hands-on expertise with AWS services: Lambda, IAM, S3, DynamoDB, Kinesis, CloudFormation.
Experience building AI/ML-driven conversational bots using Amazon Lex.
Proficiency in JavaScript/Node.js for custom integrations and Lambda functions.
Practical knowledge of CRM integrations, especially Salesforce Service Cloud Voice.
Good understanding of telephony fundamentals: SIP, DID, ACD, IVR, CTI.
Experience working with CI/CD pipelines, version control (Git), and automation.
Excellent communication, documentation, and architectural presentation skills.