Amadeus / Travel process / Customer support / International bpo

Key Responsibilities

• Handle inbound customer service calls for international travel clients
• Assist customers with bookings, cancellations, modifications, and travel-related queries
• Provide accurate information while ensuring excellent customer experience
• Follow process guidelines, quality standards, and compliance requirements
• Document customer interactions and update details in internal systems
• Meet defined performance metrics for quality, productivity, and attendance
• Work in 24/7 rotational shifts with rotational weekly offs

Hiring Mode

• Bulk hiring for international travel process

Eligibility Criteria

• Graduates and undergraduates with relevant experience can apply
• Freshers with excellent communication skills may be considered
• Prior experience in international travel or inbound customer service is an advantage
• Willingness to work in 24/7 rotational shifts

Work Schedule

• 24/7 rotational shifts
• Rotational weekly offs

Benefits & Perks

• Both-side cab facility provided
• Exposure to international travel domain
• Stable process with growth opportunities