AM - US Process - Property & Casualty - Chat Process

• Oversee daily operations and manage performance metrics, KPIs, absenteeism, and attrition
• Handle client communications and escalations, ensuring SLA adherence
• Lead team reviews, support staff development, and foster a collaborative environment
• Participate in performance feedback, reporting, and operational enhancements
• Work in 24x7 environments, split shifts, and rotational rosters

Requirements -

• Graduation in any discipline (mandatory)
• 3+ years of experience in General Insurance or Chat Processes
• 1+ year in an operational leadership role managing at least 10 team members
• Proficiency in MS Excel, Word, Outlook, and Access
• Strong communication, leadership, and interpersonal skills

What is in it for you -

• Join a fast-paced environment that values innovation and efficiency
• Work with a supportive leadership team focused on your professional growth
• Opportunity to impact global insurance operations and drive meaningful outcomes