AM Sales Operations

Thales is a global technology leader trusted by governments, institutions, and enterprises to tackle their most demanding challenges. From quantum applications and artificial intelligence to cybersecurity and 6G innovation, our solutions empower critical decisions rooted in human intelligence. Operating at the forefront of aerospace and space, cybersecurity and digital identity, we're driven by a mission to build a future we can all trust.

Present in India since 1953, Thales is headquartered in Noida and has other operational offices and sites spread across Delhi, Gurugram, Bengaluru and Mumbai, among others. Over 2200 employees are working with Thales and its joint ventures in India. Since the beginning, Thales has been playing an essential role in India's growth story by sharing its technologies and expertise in Defence, Aerospace and Cyber & Digital sectors. Thales has two engineering competence centres in India - one in Noida focused on Cyber & Digital business, while the one in Bengaluru focuses on hardware, software and systems engineering capabilities for both the civil and defence sectors, serving global needs. The Group has also established an MRO (Maintenance, Repair & Overhaul) facility in Gurugram to provide comprehensive avionics maintenance and repair services to Indian airlines and support the growth of the local aviation industry.

MISSIONS & RESPONSIBILITIES

Sales Execution
-Builds order intake ambition
-Assigns order intake targets to accounts and sales resources
-Implements and coordinates sales forecasting, planning, and budgeting processes with Head of Sales and Account Managers
-Ensures the development of Account plans
-Maintains regular check-ins with BL Sales Managers to review closing plan (especially for Must Win opportunities)
-Supports Marketing in lead qualification and pipeline growth programs
-Supports the Sales & Operations planning process (workload capacity)

Reporting & Performance Analysis
-Provides order intake forecasts per GBU/BL (if in GBU) or per country/account (if in Destination)
-Performs recurring sales reporting (i.e. MOIR, BOR, OI Rally)
-Measures sales efficiency by monitoring win rate, profitability of order Intake (GMOI) and sales expense ratio (Revenue over JF02 function costs)
-Proposes assignment of sales awards to maximize order intake

Operations Management
-Continuously improves sales efficiency
-Drives the improvement of sales capabilities and performance of the accounts
-Proactively identifies CRM platform improvements
-Helps with the identification of sales talents and supports process
-Facilitates on-boarding of new sales resources

Data Stewardship
-Ensures customer data integrity
-Ensures that sales data for the opportunities & accounts is updated and accurate

KEY DELIVERABLES
-Delivery of sales execution plans
-Delivery of sales reports and performance analyses as required
-Data accuracy

KEY INTERACTIONS
-Head of Sales
-Sales Managers
-Account Managers
-Other members of the Account teams
-Marketing (Segment, PLMs)
-Human Resources
-Finance

SKILLS & EXPERIENCE REQUIRED
Skills
-Business analytics
-Operations planning
-Advanced knowledge of Excel & CRM tools
-Fluent in English
-Works across different job families
-Business issue identification and mitigation

Experience
-Experience as Sales manager, finance and controlling or quality management

Leadership
-Think Big: Systematically builds an OI ambition that exceeds committed budget
-Make It Happen: Systematically proposes next best actions
-Together: Enables others to succeed

KPIs
-OI forecast accuracy (ideally +/- 3%)
-Sales Expense Ratio
-Data quality (pipeline, customer related data, opportunities)

At Thales, we're committed to fostering a workplace where respect, trust, collaboration, and passion drive everything we do. Here, you'll feel empowered to bring your best self, thrive in a supportive culture, and love the work you do. Join us, and be part of a team reimagining technology to create solutions that truly make a difference - for a safer, greener, and more inclusive world.