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PhonePe

AM - Product Operations

PhonePe
Bengaluru
3-6 Years
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Job Description

Key Deliverables

  • Own and optimize end-to-end customer journey for merchant lending on the PhonePe for Business app
  • Collaborate with cross-functional teams to prevent support issues and reduce ticket volume
  • Drive product and process improvements using data insights and VOC
  • Partner with Sales, Product, and Business to execute scalable growth and support strategies

Role Responsibilities

  • Identify user pain points and build intuitive digital and support journeys
  • Analyze drop-offs and support data to drive upsell/cross-sell opportunities
  • Manage stakeholder communications and align on prioritization of fixes and features
  • Use first-principles thinking to lead new initiatives for improving customer experience

More Info

Job Type:
Permanent Job
Industry:
Mobile Payments
Role:
Solution Architect/Enterprise Architect, Software Developer, Application Support
Function:
IT/Software Development - Application Programming/Maintenance, IT/Software Development - Embedded/EDA/VLSI/ASIC/Chip Description
Employment Type:
Full time
Open to candidates from:
Indian

About Company

PhonePe

PhonePe

Job ID: 114475855

Jobs by Skill - IT
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Last Updated: 17-04-2026 05:34:02 AM
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